Oh no... How can we help you?
Sorry, sorry, a thousand times sorry. We are also only human and sometimes make mistakes and sometimes we miss the mark. So you are the victim of that.
How to go on from here?
We are happy to resolve your complaint. The fastest way to do this is to contact our complaints service. We can be reached every day until 11:59 PM via firstname.lastname@example.org or visit our Facebook or Instagram pageEmail us
Not satisfied with the answer? Look higher up and write to our management. You can reach him via email (email@example.com) or send a letter to our office.
Was he unable to help you satisfactorily? Then you can of course always submit your complaint to the DigiDispuut Disputes Committee. You can also submit your complaint to the Disputes Committee via the European ODR Platform.